Book an engineer

Case Studies/News

20 hospital operations saved from cancellation

The challenge:
A large private hospital called Dura Pump at 2.30 p.m. on a Friday afternoon with a critical emergency of its own. A failed heating pump meant that 20 operations due to be carried out the next day would have to be cancelled if a solution was not found immediately. Not only could this be harmful to patient health and wellbeing, it would also cause significant loss of income and customer dissatisfaction.

Although the private group is one of our customers, we had never worked at this particular building before, and had no prior knowledge of the pump’s actual function, nor did we have any kind of maintenance history.

The solution:
By 4 p.m. on the same day, a Dura Pump engineer was on site examining the failure. The potential complications and knock-on effects could have been very serious had it not been for his grasp of the situation, his knowledge and quick thinking, and his excellent relationship with the company supplying the inverter which he could quickly see would be needed.

The replacement inverter had been dispatched by 5 p.m., and by 7 p.m. our engineer had begun installation.

He had it completed, and the unit programmed, tested and commissioned by 9.30 p.m. and everything was back to normal

The results:
All 20 operations went ahead smoothly, and customers were none the wiser that there had been any risk. The hospital was delighted and much relieved.

< Back to Case Studies

Accreditations & Affiliations

About Us

Mission
Our mission is: To create flow the way you need it

Vision
We are driven by our vision, where we see: A world where pump reliability is paramount.

We see ourselves: Satisfying the pump user through effective and efficient fluid management

 

Useful Links

Contact

01604 648 800
mail@durapump.co.uk

Dura Pump Ltd
Boughton Fair Lane
Moulton
Northants
NN3 7RT

Latest News

How do you know whether to repair or replace a broken pump?

How do you know whether to repair or replace a broken pump? Six key factors to consider The age and type of pump An older pump...

Read more >

Free Red Letter Day

FREE RED LETTER DAY For orders placed between 16th May 2017 and the end of 31st May 2017   If your order is £2,500 choose...

Read more >

© Copyright 2017 by Dura Pump. All rights reserved.