Mission, Vision and Values
Our mission is: To create flow the way you need it
We are driven by our vision, where we see: A world where pump reliability is paramount.
We see ourselves: Satisfying the pump user through effective and efficient fluid management
Reliability – we are reliable, delivering right first time and on time saving our customers time and hassle, and our systems prove reliable over the long term, so customers have uninterrupted and therefore profitable operations
Easy – we carefully create systems and processes to make life easy for our customers, suppliers and to enable our colleagues to put their energies into innovation and creativity
Integrity – we are dedicated to making a fair and positive impact on all those with whom we interact
Care – we care about our customers, our suppliers, each other and the impact we have on the wider world
Honesty – we are open with information, we explain what we are doing and why, and we embrace change knowing that we need to keep learning all the time
The reason Dura Pump exists is to keep people safe and comfortable, and to make organisations run better.
We do this by making systems run better through deep expertise in pumps.
Since we were formed in February 2006, this has been our focus, our belief and our passion.
We set out to solve your complete system need, because sometimes just providing or fixing a pump is not enough to guarantee that the whole system will remain reliable over the long term.
We currently operate in a tightly controlled geographic area within the UK. This is so that we can consistently live up to our high standards of speed of response, and quality service provided by our own highly-trained engineers.
To support your needs, we have built an extensive inventory of machinery and tools.
We have strong relationships with all the world’s major suppliers of pumps and ancillary products, so you have access to absolutely anything you might need.
Our fleet of vans exists so that we can be with you quickly and efficiently – as you’ll see from some of our case studies.
Our investment in the latest diagnostic and analysis software helps us to design you the most accurate and long-lasting solution, and we consistently train our engineers so you benefit from the latest and most effective methods.
Caring for the environment is an integral part of our lives. We operate a strict environmental policy and demonstrate responsible management in our own business. We enable our customers to reduce their dependence on energy by offering Optimise-it, a specialist environmental service.
Every one of our customers is precious to us. We care about you, and about how you operate.
We aim to give you a worry-free time, from when you enquire, through placing your order, during the work itself and by making sure that the financial transaction is straightforward.
We want to ensure you get the best value for your cash.
We greatly value customer loyalty, and rely on repeat business from loyal customers; we will do everything to maintain and build our relationship with you.
We will ask you for feedback as a matter of course, and should you wish to offer it to us, please email email@example.com or if you would prefer to call, the number is 01604 648800.