CUSTOMER CARE

Every one of our customers is precious to us. We care about you and about how you operate. We aim to give you a worry-free time from when you enquire, through placing your order, and during the work itself. We also make sure that the financial transaction is straightforward to uphold our caring values and business efficiency. We want to ensure you get the best value for your cash.

We greatly value customer loyalty and rely on repeat business from loyal customers; we will do everything to maintain and build our relationship with you. Our values are at the heart of our company, and we want to prove that to our customers at every point.

We will ask you for feedback as a matter of course, and should you wish to offer it to us, please email customercare@durapump.co.uk or if you would prefer to call, the number is 01604 648 800

ENVIRONMENTAL COMMITMENTS

We are committed to preventing pollution and to complying with all relevant environmental legislation, regulations and other environmental requirements. It is in our policy to:

• Minimise the use of energy, water and natural resources
• Minimise waste through prevention, re-use and recycling where possible
• Dispose of water waste safely and legally
• Avoid the use of hazardous materials, where practical
• Work with environmentally responsible suppliers