maintenance

ProServ

Maintenance Packages

Why Choose Us?

Dura Pump ‘Proserv’ maintenance packages provide a comprehensive service to prevent downtime, reduce unexpected costs and ensure your system is reliable year after year. Choose from our range of standard packages below, including Bronze, Silver, Gold, or platinum, this is backed up by our asset management portal – Connect.

PRODUCTS WE CAN SERVICE

Pump Stations

Maintenance solutions for pump stations

Pump stations are a critical asset on many sites, and failure can be costly and messy. We recommend pump stations are serviced regularly depending on your sites usage.

GOLD

High usage

Minimum two full services and two health checks.

View Plan

SILVER

High to very critical

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to medium usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Our full service on a pressurisation set includes the checks below:

Check operation of non-return valves
Raise and clean pumps
Check and clear blockages were possible
Check mechanical seal for leaks
Physical and operational check of control panel:
Condition
Switches
Earthing

Cabling connections
Check motor electrical condition and record all readings
Check level operations
Check inverter faults where fitted
Check condition of all pipework and manifolds
Check overall condition of system as a whole
Check remote monitoring system (Dura Pump only where fitted)

Tankers

Many pump stations will require a regular cleanout to remove a build-up of fat, debris, and ragging that the pumps are not able to move. We are able to include this service in your maintenance package as an option or as a standalone service.

Remote monitoring

Dura Pump provide a remote monitoring system which is ideal for:

Critical sites: where advance warning saves downtime and costly failures
Remote locations: where the responsible person may not be on site or no persons are nearby to see or hear warnings. These systems prevent spillages and environmental impact
Peace of mind: In the modern world, we are all used to monitoring our systems from wherever we are. These systems will provide messages to advise of failure and rectification

Booster Sets

Maintenance solutions for booster sets

Booster sets are a critical asset on many sites, and failure can result in loss of water supply or water pressure. We recommend that booster sets are serviced regularly depending on site usage to prevent failure and to remain compliant.

GOLD

High to Critical

Minimum two full services and two health checks.

View Plan

SILVER

Medium to High Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to Medium Usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Our full service on a booster checks includes the checks below:

Operate isolation valves and check functionality
Check operation of non-return valves
Check condition and pressures of pressure vessels
Check motor bearings using vibration meter
Check mechanical seal for leaks
Physical check of control panel
Condition
Switches

Earthing
Cabling connections
Check motor electrical condition where possible
Check inverter faults where fitted/possible
Check condition of all pipework and manifolds
Check overall condition of system as a whole
Check fault communication with BMS system where fitted
Check break tank and report (where possible)

Legionella testing and tank cleaning

We are able to provide full break tank cleaning and legionella testing to ensure you remain compliant. This can be provided as part of your maintenance package or as a standalone service.

Pressurisation Sets

Maintenance solutions for pressurisation sets

Pressurisation sets are a critical asset on many sites, and failure can result in loss of pressure in your heating or chiller system, resulting in the boilers or chillers locking out. We recommend your pressurisation sets are serviced annually or in correspondence with your site usage, to prevent failure and to remain compliant.

SILVER

Medium to High Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to Medium Usage

Minimum once per year.

View Plan

Note: Should your requirements be in excess of the above or fall between these packages, choose our Gold or Platinum package. However, it is unusual for a pressurisation set to require more service visits than recommended.

Our full service on a pressurisation set includes the checks below:

Check mechanical seal for leaks
Check isolation valves and functionality
Check non-return valves
Check mechanical connections for leaks incl pipework & manifolds
Check control panel, contractors, sequence and hand operation
Clean pump
Check earth bonding
Run pump and check running amps
Check inverter faults where fitted/possible

Check condition and pressures of pressure vessels/expansion vessels
Check fault communication with BMS (where fitted)
Clean and check level control system
Check operation of P.R.V/clean filter (if possible)
Run pump and check bearings with vibration meter
Check motor insulation, resistance and continuity
Clean break tank & remove debris
Check general condition of plant/observation

Pressure Vessels

Maintenance solutions for pressure vessels

Pressure vessels are important to ensure your system is kept in optimum condition, to protect your heating system from overpressure or your pumps on the booster set from overrunning and excessive starts. Failure can result in costly repairs to other items within the system. We recommend your vessels are serviced regularly to prevent failure and to remain compliant.

GOLD

High to Critical

Minimum two full services and two health checks.

View Plan

SILVER

Medium to High Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to Medium Usage

Minimum once per year.

View Plan

Note: Vessels below 200 litres that are attached to booster sets or pressurisation sets are included in the maintenance packages with Booster sets and Pressurisation sets as standard. Vessels larger than 200 litres or standalone will require their own maintenance package!

Our full service on a pressure vessel includes the checks below:

Full visual check
Drain vessels (where possible)
Check the pressure on the vessel
Reset pressure and recharge as required
Refill vessel

Interceptors

Maintenance solutions for interceptors

Interceptors are often hidden on many sites, but it is critical to ensure you are complying and not discharging pollutants into the water courses. Failure to comply can be costly and result in a fine from the Environment Agency. We recommend interceptors are serviced regularly to ensure you remain compliant:

GOLD

High Usage

Minimum two full services and two health checks.

View Plan

SILVER

Medium Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard Usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Our full service on a interceptor includes the checks below:

Check and clean oil probe
Check and clean sludge probe
Check and clean filters
Physical check of control panel:
Condion
Switches

Earthing
Cabling connections
Check level operations
Check condition of all pipework and manifolds
Check overall condition of system as a whole
Please note, this does not include and tankering

Tankers

Many interceptors will require a regular cleanout to remove the build-up of sludge and oil that the system is designed to capture. We are able to provide this as part of your maintenance package as an option or as a standalone service.

Munchers & Macerators

Maintenance solutions for munchers or macerators

Munchers or macerators are a critical asset on many sites, and failure can cause blockages, resulting in backing up through your system and potential blockages beyond the macerators in the pump stations. We recommend macerators are serviced regularly based on the demands of your site.

GOLD

High Usage

Minimum two full services and two health checks.

View Plan

SILVER

Medium Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard Usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Our full service on a macerator includes the checks below:

Operate isolation valves and check functionality
Check operation of non-retun valves
Raise and clean pumps (if installed)
Check and clear blockages were possible
Check seals for leaks
Physical check of control panel
Condition

Switches
Earthing
Cabling connections
Check motor electrical condition where possible
Check level operations
Check inverter faults where fitted/possible

Tankers

Many macerators and pump stations will require a regular cleanout to remove the build-up of fat, debris, ragging that the pumps are not able to move. We are able to provide this service as part of your maintenance package or as a standalone service.

Remote monitoring

Dura Pump provide a remote monitoring system which is ideal for:

Critical sites: where advance warning saves downtime and costly failures
Remote locations: where the responsible person may not be on site, or no persons are nearby to see or hear warnings. These systems prevent spillages and environmental impact
Peace of mind: In the modern world, we are used to monitoring our systems from wherever we are. These systems will provide messages to advise of failure and rectification

Sewage Treatment Plants

Maintenance solutions for sewage treatment plants

Sewage treatment plants are a critical asset on sites, and failure can cause costly tankering , bad odours and have an environmental impact. We recommend sewage treatment plants are serviced regularly depending on your sites usage:

GOLD

High Usage

Minimum two full services and two health checks.

View Plan

SILVER

Medium Usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard Usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Our full service on a sewage treatment plant includes the checks below:

Operate isolation valves and check functionality
Check operation of non-retun valves
Raise and clean pumps (if installed)
Check and clear blockages were possible
Check seals for leaks
Physical check of control panel
Condition

Switches
Earthing
Cabling connections
Check motor electrical condition where possible
Check level operations
Check inverter faults where fitted/possible

Tankers

Many sewage treatment plants will require a regular cleanout to remove the sludge, solid contents or ragging that the process does not remove. We are able to provide this service as part of your maintenance package or as a standalone service.

Enzymes

Where extensive tankering has been carried out, the system will require replacement enzymes to set off the breaking down process.

Pool Pumps

Maintenance solutions for pool pumps

Pool pumps ensure the correct filtration of your pool and make sure it is clean and safe to swim in. We recommend your pool pumps are serviced annually or in correlation with your site’s usage to prevent failure and remain compliant.

SILVER

High to very critical

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to medium usage

Minimum once per year.

View Plan

Note: Should your requirements be in excess of the above or fall between these packages, choose our Gold or Platinum package. However, it is unusual for pool pumps to require more service visits than recommended.

Our full service on pool pumps includes the checks below:

Operate isolation valves and check functionality
Check operation of non-return valve
Run and clean pumps
Check filter basket

Physical check of electrical controls and connections
Check condition of pipework
Check overall condition of system as a whole
Check fault communication with BMS system where fitted

Circulator Pumps (Heat & Chill)

Maintenance solutions for circulator pumps

Circulator pumps are critical for the heating and cooling of your building and the supply of hot water. We recommend your circulator pumps, whether for heating or chilling, are serviced annually or depending on your site’s usage to identify potential failure before they become an issue and hot water, heating or cooling are disrupted.

SILVER

High to very critical

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to medium usage

Minimum once per year.

View Plan

Our full service on circulator pumps includes the checks below:

Operate isolation valves and check functionality
Check operation of non-return valves
Check pressure switch operation – including high and low-level cut-outs
Check mechanical seals for leaks
Check motor bearings using vibration meter
Physical check of control panel where possible
Condition

Switches
Earthing
Cabling connections
Check motor electrical condition where possible
Check condition and pressures of expansion vessels
Check fault communication with BMS system where fitted

Industrial & Process Pumps

Maintenance solutions for industrial & process pumps

Industrial process pumps are a critical asset on many sites. Failure can cause loss of production, costly downtime and product waste. We recommend each system and pump is assessed individually to assertain the service checks and next actions required required (as each part will vary dependent on usage, the product and its importance to production). Example service levels could be catergorised as below:

GOLD

High to very critical

Minimum two full services and two health checks.

View Plan

SILVER

Medium to high usage

Minimum one full service and one health check per year.

View Plan

BRONZE

Standard to medium usage

Minimum once per year.

View Plan

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

Types of industrial process pumps we cover:

Progressive cavity pumps
Diaphragm pumps
Lobe pumps
Peristaltic pumps
Dosing pumps

Barrell pumps
Flexible impellor pumps
Gear pumps
Magnetic drive pumps

Our full service checklist for each of these pumps will be provided once the following have been answered/provided:

How critical is the pump to your process?
How much is the pump and system used?
How critical is the pump in your process?
Manufacturer’s recommended service levels and wearing part replacement cycles

Our Maintenance Packages

ALL PLANS INCLUDE

Preventative Maintenance
- We will recommend what’s needed and how often, depending on your site(s) and equipment.
Online Portal Asset Management
- Dura Pump Connect Portal: a comprehensive online portal storing service reports, certificates, asset history location, details and more.
Technical Support
- Telephone support from our expert team helps you to solve issues as quickly as possible.
Discounted Call-Out Rates
- The cost of call-outs can have a real impact on your budget. Dura Pump ProServ makes call-out charges more manageable.
Discounted Labour Out Rates
- Don’t be overcharged for work on your pump systems. ProServ helps reduce your costs with the same high level of service.
Energy Savings
- We assess all of your pump systems annually to find areas where you could potentially save energy.

PROSERV BRONZE

All Above
PLUS

Full Service
ONCE A YEAR

- We will recommend what’s needed and how often, depending on your site(s) and equipment.

PROSERV SILVER

All Above
PLUS

Full Service
ONCE A YEAR

- We will recommend what’s needed and how often, depending on your site(s) and equipment.

Health Check/Electrical Service
ONCE A YEAR

- On-site visual check of all pumps, including heating and chillers. We then report findings and make recommendations.

PROSERV GOLD

All Above
PLUS

Full Service
TWICE A YEAR

- We will recommend what’s needed and how often, depending on your site(s) and equipment.

Health Check/Electrical Service
TWICE A YEAR

- On-site visual check of all pumps, including heating and chillers. We then report findings and make recommendations.

PROSERV PLATINUM

All Above
PLUS

Full Service
BESPOKE REQUIREMENTS

- We will recommend what’s needed and how often, depending on your site(s) and equipment.

Health Check/Electrical Service
BESPOKE REQUIREMENTS

- On-site visual check of all pumps, including heating and chillers. We then report findings and make recommendations.

Reduced Costs

The key to reducing costs is effective pump maintenance

The most efficient pump-operating businesses stay on top of maintenance; reducing incidents of pump failure and energy wastage. This means costs are kept at a minimum and business runs smoothly year on year. Our pump maintenance packages include energy saving assessments, identifying areas where you could save energy and reduce costs on an annual basis.

Regular maintenance of any pump system will improve reliability and decrease downtime, so it’s essential to get outdated systems refurbished and take care of any upgrades sooner rather than later (as they may cost far more than you expect). All of our maintenance packages also include discounted call-out and labour rates, as well as a full service and preventative maintenance audit once a year, helping you make significant long-term savings.

Unrivalled Support

All of our maintenance packages are supported by a dynamic team of experts on-hand and ready to help

Our 24/7 technical support service means you’ll never have to worry if your pumps fail or something isn’t working as it should be. So if you’ve discovered a broken seal, or perhaps you’re concerned about low pressure, all you need to do is give us a call and we’ll arrange a site visit to resolve the problem as quickly as possible.

Unlike other pump maintenance packages, Dura Pump’s Proserv maintenance goes one step further to provide users with uniquely proactive pump service maintenance. This means that we don’t just turn up when something goes wrong: instead, we tailor a maintenance programme that ensures system longevity; energy efficiency, increased safety and long-term cost reductions.

Asset Management

Asset management is an essential part of responsible business

We understand that most pump-operating businesses struggle to keep track of their pump system operations and certification records. That’s why all of our maintenance packages include online portal asset management: a comprehensive record containing service reports, certificates, asset history, location, technical details, photos and answers to the most frequently asked questions.

To make life easier for our customers, our online portal is available to access at any time and contains everything you need to know about your pump system. We also offer remote monitoring to Proserv Gold customers which allows us to monitor pump systems remotely so we can spot any issues before they become a major problem, helping your business manage pumps in the most efficient and responsible way possible.