Choose your ideal ProServ maintenance packages

Dura Pump ‘ProServ’ maintenance packages provide a comprehensive service to prevent downtime, reduce unexpected costs and ensure your system is reliable year after year. Choose from our range of standard packages below, including Bronze, Silver, Gold, or speak to us on 01604 648 800 about our Platinum programme for bespoke cover options. You can also pick your maintenance package based on system type – see below.

BRONZE
KEY EXTRA BENEFITS
1 Full Service Per Year
1 Health Check visit per year
Reduced Call out rates
ProServ
BRONZE
KEY BENEFITS
SILVER
KEY EXTRA BENEFITS
1 Full Service Per Year
1 Health Check visit per year
Reduced Call out rates
ProServ
SILVER
KEY EXTRA BENEFITS
GOLD
KEY EXTRA BENEFITS
1 Full Service Per Year
1 Health Check visit per year
Reduced Call out rates
ProServ
GOLD
KEY EXTRA BENEFITS
PLATINUM
KEY EXTRA BENEFITS
1 Full Service Per Year
1 Health Check visit per year
Reduced Call out rates
ProServ
PLATINUM
KEY EXTRA BENEFITS

Preventative Maintenance

We will recommend what’s needed and how often, depending on
your site(s) and equipment.

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Full Service

Dura Pump will attend site and full service on all pump system(s).

Once a yearOnce a yearTwice a yearBespoke

Health Check/Electrical Service

On-site visual check of all pumps, including heating and chillers.
We then report findings and make recommendations.

Once a yearTwice a yearBespoke

Online Portal Asset Management CONNECT LOGIN

Dura Pump Connect Portal: a comprehensive online portal storing
service reports, certificates, asset history location, details and more.

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Technical Support

Telephone support from our expert team helps you to solve issues
as quickly as possible.

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Discounted Call-Out Rates

The cost of call-outs can have a real impact on your budget.
Dura Pump ProServ makes call-out charges more manageable.

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Discounted Labour Out Rates

Don’t be overcharged for work on your pump systems. ProServ
helps reduce your costs with the same high level of service.

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Energy Savings

We assess all of your pump systems annually to find areas
where you could potentially save energy.

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Tanker to Clean Empty Tanks

We assess all of your pump systems annually, for areas where you
could save energy.

Available as
optional extra*
Available as
optional extra*
Available as
optional extra*
Available as
optional extra*

Legionella Test

Available as
optional extra*
Available as
optional extra*
Available as
optional extra*
Available as
optional extra*

Remote Monitoring (SMS etc.

This allows us to monitor your system remotely so we can prevent
potential issues and respond accordingly.

Available as
optional extra*
Available as
optional extra*
Available as
optional extra*
Available as
optional extra*

*Optional extras can be selected at the the purchase stage.

Pick your maintenance package by product type...

Maintenance solutions for pump stations

Pump stations are a critical asset on many sites, and failure can be costly and messy. We recommend pump stations are serviced regularly depending on your sites usage:

 

  • 1. Standard usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High usage
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Our full service on a pump station includes the checks below:

  1. Check operation of non-return valves
  2. Raise and clean pumps
  3. Check and clear blockages were possible
  4. Check mechanical seal for leaks
  5. Physical and operational check of control panel:
  6. Condion
  7. Switches
  8. Earthing
  9. Cabling connections
  10. Check motor electrical condition and record all readings
  11. Check level operations
  12. Check inverter faults where fitted
  13. Check condition of all pipework and manifolds
  14. Check overall condition of system as a whole
  15. Check remote monitoring system (Dura Pump only where fitted)

 

Tankers

Many pump stations will require a regular cleanout to remove a build-up of fat, debris, and ragging that the pumps are not able to move. We are able to include this service in your maintenance package as an option or as a standalone service.

 

Remote monitoring

Dura Pump provide a remote monitoring system which is ideal for:

  • Critical sites: where advance warning saves downtime and costly failures
  • Remote locations: where the responsible person may not be on site or no persons are nearby to see or hear warnings. These systems prevent spillages and environmental impact
  • Peace of mind: In the modern world, we are all used to monitoring our systems from wherever we are. These systems will provide messages to advise of failure and rectifcation

Maintenance solutions for booster sets

Booster sets are a critical asset on many sites, and failure can result in loss of water supply or water pressure. We recommend that booster sets are serviced regularly depending on site usage to prevent failure and to remain compliant

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium to high usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High to very critical
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Our full service on a booster checks includes the checks below:

  1. Operate isolation valves and check functionality
  2. Check operation of non-return valves
  3. Check condition and pressures of pressure vessels
  4. Check motor bearings using vibration meter
  5. Check mechanical seal for leaks
  6. Physical check of control panel
  7. Condion
  8. Switches
  9. Earthing
  10. Cabling connections
  11. Check motor electrical condition where possible
  12. Check inverter faults where fitted/possible
  13. Check condition of all pipework and manifolds
  14. Check overall condition of system as a whole
  15. Check fault communication with BMS system where fitted
  16. Check break tank and report (where possible)

 

Legionella testing and tank cleaning

We are able to provide full break tank cleaning and legionella testing to ensure you remain compliant. This can be provided as part of your maintenance package or as a standalone service.

Maintenance solutions for pressurisation sets

Pressurisation sets are a critical asset on many sites, and failure can result in loss of pressure in your heating or chiller system, resulting in the boilers or chillers locking out. We recommend your pressurisation sets are serviced annually or in correspondence with your site usage, to prevent failure and to remain compliant.

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. High to very critical
    Minimum one full service and one health check per year
    Enquire for package SILVER

 

Note: Should your requirements be in excess of the above or fall between these packages, choose our Gold or Platinum package. However, it is unusual for a pressurisation set to require more service visits than recommended.

 

Our full service on a pressurisation set includes the checks below:

  1. Check mechanical seal for leaks
  2. Check isolation valves and functionality
  3. Check non-retun valves
  4. Check mechanical connections for leaks incl pipwork & manifolds
  5. Check contol panel, contactors, sequence and hand operation
  6. Clean pump
  7. Check earth bonding
  8. Run pump and check running amps
  9. Check inverter faults where fitted/possible
  10. Check condition and pressures of pressure vessels/expansion vessels
  11. Check fault communication with BMS (where fitted)
  12. Clean and check level control system
  13. Check operation of P.R.V/clean filter (if possible)
  14. Run pump and check bearings with vibration meter
  15. Check motor insulation, resistance and continuity
  16. Clean break tank & remove debris
  17. Check general condition of plant/observation

Maintenance solutions for pressure vessels

Pressure vessels are important to ensure your system is kept in optimum condition, to protect your heating system from overpressure or your pumps on the booster set from overrunning and excessive starts. Failure can result in costly repairs to other items within the system. We recommend your vessels are serviced regularly to prevent failure and to remain compliant.

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium to high usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High to very critical
    Minimum two full services and two health check
    Enquire for package GOLD

 

Note: Vessels below 200 litres that are attached to booster sets or pressurisation sets are included in the maintenance packages with Booster sets and Pressurisation sets as standard. Vessels larger than 200 litres or standalone will require their own maintenance package.

 

Our full service on a pressure vessel includes the checks below:

  1. Full visual check
  2. Drain vessels (where possible)
  3. Check the pressure on the vessel
  4. Reset pressure and recharge as required
  5. Refill vessel

Maintenance solutions for interceptors

Interceptors are often hidden on many sites, but it is critical to ensure you are complying and not discharging pollutants into the water courses. Failure to comply can be costly and result in a fine from the Environment Agency. We recommend interceptors are serviced regularly to ensure you remain compliant:

 

  • 1. Standard usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High usage
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Our full service on a interceptor includes the checks below:

  1. Check and clean oil probe
  2. Check and clean sludge probe
  3. Check and clean filters
  4. Physical check of control panel:
  5. Condion
  6. Switches
  7. Earthing
  8. Cabling connections
  9. Check level operations
  10. Check condition of all pipework and manifolds
  11. Check overall condition of system as a whole
  12. Please note, this does not include and tankering

 

Tankers

Many interceptors will require a regular cleanout to remove the build-up of sludge and oil that the system is designed to capture. We are able to provide this as part of your maintenance package as an option or as a standalone service.

Maintenance solutions for munchers or macerators

Munchers or macerators are a critical asset on many sites, and failure can cause blockages, resulting in backing up through your system and potential blockages beyond the macerators in the pump stations. We recommend macerators are serviced regularly based on the demands of your site.

 

  • 1. Standard usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High usage
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Our full service on a macerator includes the checks below:

  1. Operate isolation valves and check functionality
  2. Check operation of non-retun valves
  3. Raise and clean pumps (if installed)
  4. Check and clear blockages were possible
  5. Check seals for leaks
  6. Physical check of control panel
  7. Condion
  8. Switches
  9. Earthing
  10. Cabling connections
  11. Check motor electrical condition where possible
  12. Check level operations
  13. Check inverter faults where fitted/possible

 

Tankers

Many macerators and pump stations will require a regular cleanout to remove the build-up of fat, debris, ragging that the pumps are not able to move. We are able to provide this service as part of your maintenance package or as a standalone service.

Remote monitoring

Dura Pump provide a remote monitoring system which is ideal for:

  • Critical sites: where advance warning saves downtime and costly failures
  • Remote locations: where the responsible person may not be on site, or no persons are nearby to see or hear warnings. These systems prevent spillages and environmental impact
  • Peace of mind: In the modern world, we are used to monitoring our systems from wherever we are. These systems will provide messages to advise of failure and rectifcation

Maintenance solutions for sewage treatment plants

Sewage treatment plants are a critical asset on sites, and failure can cause costly tankering , bad odours and have an environmental impact. We recommend sewage treatment plants are serviced regularly depending on your sites usage:

 

  • 1. Standard usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High usage
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Our full service on a sewage treatment plant includes the checks below:

  1. Operate isolation valves and check functionality
  2. Check operation of non-retun valves
  3. Raise and clean pumps (if installed)
  4. Check and clear blockages were possible
  5. Check seals for leaks
  6. Physical check of control panel
  7. Condion
  8. Switches
  9. Earthing
  10. Cabling connections
  11. Check motor electrical condition where possible
  12. Check level operations
  13. Check inverter faults where fitted/possible

 

Tankers

Many sewage treatment plants will require a regular cleanout to remove the sludge, solid contents or ragging that the process does not remove. We are able to provide this service as part of your maintenance package or as a standalone service.

 

Enzymes

Where extensive tankering has been carried out, the system will require replacement enzymes to set off the breaking down process.

Maintenance solutions for pool pumps

Pool pumps ensure the correct filtration of your pool and make sure it is clean and safe to swim in. We recommend your pool pumps are serviced annually or in correlation with your site’s usage to prevent failure and remain compliant.

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. High to very critical
    Minimum one full service and one health check per year
    Enquire for package SILVER

 

Note: Should your requirements be in excess of the above or fall between these packages, choose our Gold or Platinum package. However, it is unusual for pool pumps to require more service visits than recommended.

 

Our full service on pool pumps includes the checks below:

  1. Operate isolation valves and check functionality
  2. Check operation of non-return valve
  3. Run and clean pumps
  4. Check filter basket
  5. Physical check of electrical controls and connections
  6. Check condition of pipework
  7. Check overall condition of system as a whole
  8. Check fault communication with BMS system where fitted

Maintenance solutions for circulator pumps

Circulator pumps are critical for the heating and cooling of your building and the supply of hot water. We recommend your circulator pumps, whether for heating or chilling, are serviced annually or depending on your site’s usage to identify potential failure before they become an issue and hot water, heating or cooling are disrupted.

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. High to very critical
    Minimum one full service and one health check per year
    Enquire for package SILVER

 

Note: Should your requirements be in excess of the above or fall between these packages, choose our Gold or Platinum package. However, it is unusual for pool pumps to require more service visits than recommended.

 

Our full service on circulator pumps includes the checks below:

  1. Operate isolation valves and check functionality
  2. Check operation of non-retun valves
  3. Check pressure switch operation – including high and low-level cut-outs
  4. Check mechanical seals for leaks
  5. Check motor bearings using vibration meter
  6. Physical check of control panel where possible
  7. Condion
  8. Switches
  9. Earthing
  10. Cabling connections
  11. Check motor electrical condition where possible
  12. Check condition and pressures of expansion vessels
  13. Check fault communication with BMS system where fitted

Maintenance solutions for industrial & process pumps

Industrial process pumps are a critical asset on many sites. Failure can cause loss of production, costly downtime and product waste. We recommend each system and pump is assessed individually to assertain the service checks and next actions required required (as each part will vary dependent on usage, the product and its importance to production). Example service levels could be catergorised as below:

 

  • 1. Standard to medium usage
    Minimum once per year
    Enquire for package BRONZE
  • 2. Medium to high usage
    Minimum one full service and one health check per year
    Enquire for package SILVER
  • 3. High to very critical
    Minimum two full services and two health checks
    Enquire for package GOLD

 

Note: Should your requirements fall between these levels (e.g a medium-high usage site may require 2 full services per year), our Platinum package will cover this!

 

Types of industrial process pumps we cover:

  1. Progressive cavity pumps
  2. Diaphragm pumps
  3. Lobe pumps
  4. Peristaltic pumps
  5. Dosing pumps
  6. Barrell pumps
  7. Flexible impellor pumps
  8. Gear pumps
  9. Magnetic drive pumps

 

Our full service checklist for each of these pumps will be provided once the following have been answered/provided:

  1. How critical is the pump to your process?
  2. How much is the pump and system used?
  3. How critical is the pump in your process?
  4. Manufacturer’s recommended service levels and wearing part replacement cycles
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