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Avoiding pump failure with a new solution from Dura Pump

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The Challenge

A large manufacturing plant needed assistance with their heat exchanger pump and, being an industry-leading pump specialist, Dura Pump were asked to assess the situation and come up with the best possible solution.

The plant had a failing Grundfos TP heating pump and needed a replacement fast. To receive an exact replacement pump would mean a 3-week wait and if the original pump were to fail production would come to halt. Dura Pump were required to provide an efficient solution to prevent the failure affecting productivity on the plant.

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The Solution


The response was to specify a replacement Grundfos model and small spacer to match the existing pipework. From receiving the initial call to supply was just 3 days.

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The Outcome

Dura Pump were able to provide an ideal solution before the original pump failed. With no breakdown, there was no production loss and the client was relieved to avoid the costly repercussions of a pump failure. A definite all-round success!

Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs

We’ve had great reviews

Clear, Consistent Communication

The communication from Dura Pump to the customer is very good. We knew what was happening with the repair every step of the way

Purchasing Manager

Outstanding Turnaround

We just wanted to feedback our grateful thanks to Chris and Phil for all their hard work yesterday in getting us up and running again. To turn us around from failure to full recovery in 4/5 hrs was nothing short of exceptional. Please pass on our gratitude to them both.

Operations Manager

Seamless End-to-End Service

Service and communication received from initial inspection and specification through to delivery and installation of our replacement system was seamless. Thank you.

Facilities Supervisor

Informative & Helpful Engineers

Your engineers are always informative and always let me know when they are on site. Always very helpful, always kept well informed, which makes such a difference!

Building Manager

Fast, Friendly & Efficient

Fast, efficient, friendly staff in sales, accounts and installation. Very happy.

Project Coordinator

Top-Quality Workmanship

Over the moon with the service and quality of work/engineers.

Maintenance Manager