Frequently Asked Questions
If you are already a Proserv customer of ours, this will make up part of your maintenance contract. We have procedures in place under these contracts to ensure your downtime and emergency failures are kept to a minimum. In addition, our remote monitoring service ensures any maintenance is triggered by data insights and system alerts. This prevents failures before they occur, extending asset life and reducing emergency costs.
If your pump fails and you do not have a contract with us, we will send an engineer as quickly as possible in line with the urgency of the problem.
We offer strong support for regulatory compliance. We hold all the necessary accreditations to ensure that any solution we provide you with is 100% compliant for your industry. All of our customers have access to our 24/7 Connect App which details all job reporting/history, full asset details, maintenance reports and quote/invoice management, keeping you fully compliant.
Our pump assessments will recommend solutions that deliver energy savings, reduce costly callouts and labour costs. We will recommend new technology that is more cost effective than older pump solutions. If your pumps do not need replaced, we will offer suggestions to help you reduce costs and meet budget targets. Equally, we will also tell you if your existing system can simply not deliver this.
We offer pump solutions that deliver proactive monitoring and immediate alerts that help minimise downtime. This means your engineers can concentrate on forward thinking projects rather than reactive maintenance. Our Connect App also helps reduce paperwork, administration and compliance for your team.
The installation of any pump solution is conducted around the hours that suit you best. This will consider the users of your building, always ensuring their safety. Health and safety is non negotiable at Dura Pump and we offer strong support to prevent incidents on site. We are 100% confident that we can keep your building users safe with regards to the work we carry out.
Older systems are not as energy efficient or as sustainable as our innovative technology. When you add up the costs, you will find that the overall running and maintenance costs of an old system are higher than most new pump solutions.
We can suggest and offer significant cost savings and rapid ROI in most cases. We also offer finance packages if you want to spread out the cost of your investment.
Our pump solutions minimise environmental incidents aligning with sustainability objectives. The energy savings we recommend will be clear and measurable. Our commitment to sustainability is also embedded in the robust design, longevity, optimised performance and material considerations of our pump solutions. We will provide solutions that will save you money on energy and will contribute to a more sustainable use of your resources throughout their operational life. This will help reduce the overall environmental impact of your processes.
Our pump recommendations will be accompanied by a full and thorough quotation that will highlight the benefits of choosing the new investment. It will also detail where the cost savings can be made and what ROI you can expect.
When you ask us to quote for a pump project, part of our process is to communicate to you when products will be available and when our engineers will be able to carry out the work. If you give us a date that is achievable, we will deliver to this date. We commit to delivering on the date we say we will, providing there is no hold up on product supply.
Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs
