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Dura Pump solution delivers energy savings, zero blockages and zero downtime

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The Challenge

Our NHS hospital client, part of the University Hospitals of Leicester NHS Trust, was facing ongoing issues with its sewage systems, leading to frequent blockages. This resulted in patient and compliance inconvenience, system downtime and expensive tankers being hired to remove the waste.

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The Solution – 
Velocity Sentinam by Dura Pump

Dura Pump’s Velocity Sentinam product had been in operation in a similar West Midlands NHS hospital for over 11 months with no issues, therefore, we knew that a similar solution would work for this NHS customer.

Velocity Sentinam is the only solution of its kind available to resolve this costly problem. It uses advanced pump technology, consisting of specially engineered wastewater pumps, which feature intelligent control systems, automatic cleaning functions and robust materials. We designed the system to perform reliably in critical environments.

The solution for this customer solved these problems:

  • F.O.G and floating debris: The advanced pump technology skims the F.O.G and debris from the surface. This takes place regularly, preventing buildup.
  • Blockages: By regularly skimming the tank, the levels of fat buildup are eliminated, avoiding blockages. We also introduced adjustable start/stop controls to optimise sump cleaning, improving operational consistency and delivering a cleaner system.
  • High solid content: The heavy-duty, industrial-grade pumps are engineered to cut through all sorts of blockages, including F.O.G and other debris such as cloths and wet wipes.
  • Expensive tankers – our solution eliminates wastewater blockages; therefore, tankers are no longer required.

Velocity Sentinam resolves this issue, so no blockages occur, no tankers are required and therefore no downtime is experienced for this problem.

Before installation, a final super tanker was needed to clean and empty the 3,000 gallons of waste from the pump station so that the pit was completely cleared before the upgrade could begin.

Technical Specifications:

  • We installed industrial-grade submersible cutter pumps with an extended knife system.
  • The industrial-grade pumps are backed up by SenIQ, our intelligent bespoke control panel fitted with inverter drives, a radar level control
 system, remote monitoring, flashing sound beacons and BMS connections.
  • Energy optimisation – our system detects the incoming flow rate and controls the duty of the pump to match.
  • Remote monitoring – our SenSync product delivers live system tracking with immediate fault detection and alert delivery. This reduces
 the need for onsite diagnostics. Automated notifications via SMS, Email or building systems, deliver peace of mind that the system is fully
 operational and works as it should.
  • SenSync reporting – recognises trends over time, indicating wear on the pumps, valve issues and other performance-related issues.
  • Modification of pump claws to allow installation on existing pedestal arrangements.
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The Outcome

The installation of the Dura Pump Velocity Sentinam solution has delivered significant operational and financial benefits for our hospital customer including:

  • Reduced Costs: Tankers are no longer needed to empty the constant blockages.
  • Minimised Downtime: Zero blockages and callouts mean less disruption to daily operations.
  • Improved Monitoring: the SenIQ control panel and SenSync remote monitoring deliver 24/7 visibility, giving our NHS customer peace of mind that the system is operating at its optimum.

This efficient solution protects patient safety and hospital operations with a pump system that just works. No blockages. No downtime. Velocity Sentinam keeps wastewater flowing while meeting stringent NHS compliance and sustainability targets.

Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs

We’ve had great reviews

Clear, Consistent Communication

The communication from Dura Pump to the customer is very good. We knew what was happening with the repair every step of the way

Purchasing Manager

Outstanding Turnaround

We just wanted to feedback our grateful thanks to Chris and Phil for all their hard work yesterday in getting us up and running again. To turn us around from failure to full recovery in 4/5 hrs was nothing short of exceptional. Please pass on our gratitude to them both.

Operations Manager

Seamless End-to-End Service

Service and communication received from initial inspection and specification through to delivery and installation of our replacement system was seamless. Thank you.

Facilities Supervisor

Informative & Helpful Engineers

Your engineers are always informative and always let me know when they are on site. Always very helpful, always kept well informed, which makes such a difference!

Building Manager

Fast, Friendly & Efficient

Fast, efficient, friendly staff in sales, accounts and installation. Very happy.

Project Coordinator

Top-Quality Workmanship

Over the moon with the service and quality of work/engineers.

Maintenance Manager