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Ensuring Reliable Heating for Europe’s Largest Biomedical Research Facility

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The Challenge

A leading university and biomedical research facility, recognised as the largest centre of medical research in Europe, faced recurring failures in its heating system. Seven ageing pumps in its boiler room broke down approximately every three months. The facility approached us for a repair solution to address these ongoing issues and achieve reliable heating.

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The Solution


During our inspection, we identified the root cause of the repeated failures: a prior repair had improperly reassembled the mechanical seals using silicone, a temporary fix that was unsuitable for long-term performance. It became clear that another repair would only provide a short-term solution, leaving the facility vulnerable to future breakdowns.

We recommended replacing the failing pumps with high-quality Grundfos low-temperature hot water (LTHW) pumps, known for their durability and reliability. The facility already had Grundfos pumps in another part of the site and was satisfied with their performance, making this an ideal choice.

Technical Implementation

We installed the following Grundfos pumps:

  • 2 x Grundfos TP 65 (1.1 kW)
  • 2 x Grundfos TP 80 (2.2 kW)
  • 3 x Grundfos TP 80 (3 kW)

Grundfos Data Booklet

To ensure seamless integration, our engineering team carried out:

  • Pipework modifications to accommodate the new pumps.
  • Installation of flange kits for secure connections.
  • Electrical integration of the pumps with the existing inverters.

After completing all mechanical and electrical connections, the system was thoroughly tested and commissioned to confirm optimal performance.

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The Outcome

The facility now benefits from a robust and reliable heating system. With the new Grundfos pumps in place, the risk of frequent breakdowns has been eliminated, allowing the research centre to focus on its critical work without disruptions.

This case study demonstrates the importance of addressing the root cause of equipment failures and investing in durable, high-performance solutions for long-term operational efficiency.

Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs

We’ve had great reviews

Clear, Consistent Communication

The communication from Dura Pump to the customer is very good. We knew what was happening with the repair every step of the way

Purchasing Manager

Outstanding Turnaround

We just wanted to feedback our grateful thanks to Chris and Phil for all their hard work yesterday in getting us up and running again. To turn us around from failure to full recovery in 4/5 hrs was nothing short of exceptional. Please pass on our gratitude to them both.

Operations Manager

Seamless End-to-End Service

Service and communication received from initial inspection and specification through to delivery and installation of our replacement system was seamless. Thank you.

Facilities Supervisor

Informative & Helpful Engineers

Your engineers are always informative and always let me know when they are on site. Always very helpful, always kept well informed, which makes such a difference!

Building Manager

Fast, Friendly & Efficient

Fast, efficient, friendly staff in sales, accounts and installation. Very happy.

Project Coordinator

Top-Quality Workmanship

Over the moon with the service and quality of work/engineers.

Maintenance Manager