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Maximising Efficiency with a Dura Pump Maintenance Package

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The Challenge

For this Midlands-based university, there was no emergency. By proactively opting for Dura Pump’s Proserv Silver Pump Maintenance Package, they stay ahead of potential pump failures, energy wastage and unexpected costs. This proactive approach to pump maintenance ensures their systems operate efficiently with minimal downtime.

Efficient operations depend on consistent maintenance and the university recognises the value of preventative care to keep their quad booster set, pressurisation set and pressure vessel performing optimally year-round.

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The Solution


The university’s water pump systems are fully covered under our Proserv Silver Pump Maintenance Package. This package offers several benefits, including discounted call-out and labour rates, a comprehensive annual service and preventative maintenance checks.

Key benefits include:

  • Preventative Maintenance: Tailored maintenance schedules to ensure optimal performance
  • Online Portal Asset Management: The Dura Pump Connect App offers complete access to service reports, certificates, asset history and pump details for easy tracking and management
  • Technical Support: Our expert team provides fast, reliable telephone support to resolve any issues promptly
  • Discounted Call-Out Rates: We offer reduced rates to make callouts more manageable
  • Discounted Labour Rates: Lowered labour costs to ensure affordable maintenance
  • Energy Savings: We actively identify potential energy-saving opportunities during each service.
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The Outcome

With our Proserv Silver Pump Maintenance Package, the university benefits from:

  • Minimal Downtime: Regular maintenance reduces the risk of unexpected breakdowns
  • Cost Efficiency: Discounted rates and energy-saving recommendations contribute to a lower total cost of ownership
  • Peace of Mind: The campus can rely on its pump system without fear of unexpected failures or expenses.

Thanks to our team of dedicated experts and our comprehensive maintenance approach, the university can focus on its operations, confident that its pump systems will continue running smoothly year after year.

Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs

We’ve had great reviews

Clear, Consistent Communication

The communication from Dura Pump to the customer is very good. We knew what was happening with the repair every step of the way

Purchasing Manager

Outstanding Turnaround

We just wanted to feedback our grateful thanks to Chris and Phil for all their hard work yesterday in getting us up and running again. To turn us around from failure to full recovery in 4/5 hrs was nothing short of exceptional. Please pass on our gratitude to them both.

Operations Manager

Seamless End-to-End Service

Service and communication received from initial inspection and specification through to delivery and installation of our replacement system was seamless. Thank you.

Facilities Supervisor

Informative & Helpful Engineers

Your engineers are always informative and always let me know when they are on site. Always very helpful, always kept well informed, which makes such a difference!

Building Manager

Fast, Friendly & Efficient

Fast, efficient, friendly staff in sales, accounts and installation. Very happy.

Project Coordinator

Top-Quality Workmanship

Over the moon with the service and quality of work/engineers.

Maintenance Manager