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Prison Shower Crisis Averted! Thanks to a Speedy Service from Dura Pump

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The Challenge

One of the largest prisons in the UK had an immediate problem with its shower block. All the shower pumps had failed at the same time in one of the prison wings, meaning the shower block was out of order. A prompt solution was required without delay.

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The Solution


Following a speedy assessment by the Dura Pump technical team, we acted quickly by replacing all the shower pumps, making all mechanical and electrical connections before testing and commissioning.

Crucial to this work was our speed of service which was needed to avert crisis. We also worked out of hours to minimise any disruption.

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The Outcome

Dura Pump is pre-approved to conduct work in critical environments which means we can gain access immediately without delay. Sourcing the shower pumps quickly and having engineers who could act immediately and out of hours resulted in an impressive speed of service to get this shower block up and running as fast as possible.

This positive result meant that inmates could once again access their shower block with minimal delay. This type of issue in prisons can incite riots therefore immediate intervention is a prerequisite.

If you need a repair fast or have an urgent pump problem, then we can help.

Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs

We’ve had great reviews

Clear, Consistent Communication

The communication from Dura Pump to the customer is very good. We knew what was happening with the repair every step of the way

Purchasing Manager

Outstanding Turnaround

We just wanted to feedback our grateful thanks to Chris and Phil for all their hard work yesterday in getting us up and running again. To turn us around from failure to full recovery in 4/5 hrs was nothing short of exceptional. Please pass on our gratitude to them both.

Operations Manager

Seamless End-to-End Service

Service and communication received from initial inspection and specification through to delivery and installation of our replacement system was seamless. Thank you.

Facilities Supervisor

Informative & Helpful Engineers

Your engineers are always informative and always let me know when they are on site. Always very helpful, always kept well informed, which makes such a difference!

Building Manager

Fast, Friendly & Efficient

Fast, efficient, friendly staff in sales, accounts and installation. Very happy.

Project Coordinator

Top-Quality Workmanship

Over the moon with the service and quality of work/engineers.

Maintenance Manager