May 25, 2016
Share this postLaunch of our money-saving maintenance service
We have launched our new maintenance service, Proserv, to provide you with support and reliable solutions in the long term with tailored, regular maintenance plans, to save hundreds of pounds in unexpected repair costs.
John Calder, Technical Director, explains: “The frequency of maintenance depends on the demands and loads of a system, and how critical its application is. Yet it is always a good idea to have regular maintenance carried out so if any repairs or renewals are required, your maintenance team has the knowledge and understanding of your system to do it with minimum downtime.
“We have worked with a retail park that had spent over £140,000 in 18 months maintaining and servicing pumps before properly reviewing them. Our team rebuilt the eight pump stations and included remote monitoring enabling them to be proactive. The customer now spends only £17,500 per annum on maintenance and has experienced no pump failures. Combined with regular service visits, our engineers obviated the problems which otherwise would have caused serious damage to the pumps.”
We advise that good maintenance increases the lifetime of the pump system, reduces energy consumption, saves money and increases the safety of any system. Proserv provides proactive pump maintenance and offers a variety of different service levels which can be tailored to suit individual business needs. The service is delivered by our engineering experts who care about providing reliable solutions for the long term.
To find out more about the tailored service explore the Proserv pages or look at the Frequently Asked Questions below.
The Proserv Maintenance Contract is a planned service agreement designed to keep your pumping equipment operating reliably, efficiently, and safely. It provides regular inspections, preventative maintenance, and expert support from Dura Pumps specialists, helping to reduce unexpected failures and extend equipment life.
A Proserv contract helps you:
- Minimise unplanned downtime and costly breakdowns
- Extend the working life of your pumps and associated equipment
- Improve system efficiency and performance
- Control maintenance costs with predictable budgeting
- Ensure compliance with site and industry requirements
- Gain priority access to Dura Pumps engineers and genuine parts
Proserv contracts can cover:
- Dura Pumps products
- Other manufacturers’ pumps and pumping systems
- Complete installations including motors, controls, pipework, and ancillaries (subject to site assessment)
This makes Proserv ideal for both new installations and existing assets.
Service frequency is tailored to your operation and risk profile. Options typically include:
- Annual servicing
- Biannual servicing
- Quarterly or higher-frequency visits for critical assets
Your service schedule is agreed at the outset and can be adjusted as operational needs change.
What does a typical Proserv maintenance visit include?
- A Proserv visit may include:
- Visual and operational inspection
- Performance checks
- Lubrication and adjustment
- Wear assessment of critical components
- Identification of developing faults
- Recommendations for repairs or improvements
All visits are carried out by trained Dura Pump engineers and documented in a service report.
Yes. After each visit you’ll receive a detailed service report outlining:
- Work carried out
- Condition of the equipment
- Any issues identified
- Recommended corrective actions or upgrades
This supports asset management planning and compliance requirements.
Proserv contracts can be configured to include reactive support and emergency call-outs. Contract customers typically benefit from priority response and agreed call-out terms. The exact level of cover depends on the contract package selected.
Spare parts are not usually included as standard, but Proserv customers benefit from:
- Expert identification of required parts
- Use of genuine Dura Pump recommended spares
- Faster parts availability
- Preferential commercial terms (where applicable)
- Parts replacement can be planned proactively to avoid failures.
Yes. Preventative maintenance improves efficiency, reduces energy waste, and prevents secondary damage caused by component failure. Over time, this typically results in lower total cost of ownership compared to reactive maintenance.
Absolutely. Proserv is particularly valuable for:
- Remote or unmanned installations
- Critical process or wastewater sites
- Applications where downtime has safety, environmental, or financial consequences
- Planned inspections help identify issues before they escalate.
Yes. Every Proserv contract is tailored. Factors considered include:
- Site criticality
- Duty cycles and operating conditions
- Installed equipment
- Compliance requirements
- Budget and risk tolerance
This ensures you only pay for the level of cover you actually need.
If an issue is identified, the engineer will:
- Explain the finding and its potential impact
- Provide recommendations and urgency rating
- Offer a quotation for repair or upgrade if required
- No additional work is carried out without your approval.
Getting started is simple:
- Contact Dura Pump to discuss your requirements
- A site assessment (if required) is carried out
- A tailored Proserv proposal is issued
Once agreed, your service schedule begins.
Choosing Dura Pump means investing in reliability and safety for your facility. Talk to an expert about your needs
